FREQUENTLY ASKED QUESTIONS

CitationAir is majority owned and controlled by Cessna Aircraft Company, a leader in the aviation industry for over 80 years. Cessna Aircraft Company is a wholly owned subsidiary of Textron, Inc. (TXT).

Our corporate headquarters is located in Greenwich CT, just a few miles from the Westchester County Airport (HPN). We also have several additional locations throughout the United States.

Our Customer Service team is available 24 hours a day, seven days a week, 365 days a year. You may also fly whenever you want, as long as the airport is open and scheduling permits it.

We fly to the United States (48 states), Southern Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland,  Nova Scotia, Ontario, Quebec, Saskatchewan), Caribbean (Anguilla, Antigua, Aruba, Barbados, Bonaire, Cayman Island, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Jamaica, Martinique, Mayaguana, Nevis, Puerto Rico, St. Kitts, St. Croix, St. Eustatius, St. Lucia, St. Martin, St. Thomas, St. Vincent, Trinidad and Tobago, Tortola), Mexico, Bermuda, The Bahamas and Turks & Caicos.

In an effort to determine if we are receiving the best discounts on jet fuel, CitationAir continuously monitors our prices compared to several market benchmarks. The benchmarks are “Platts” (raw cost of Jet Fuel with no markups) coming into 9 different regions throughout the United States.  The other benchmark is the nationwide BCA “average retail” Jet Fuel price.  Analysis of these numbers helps to indicate which FBO’s require renegotiated prices or if a change to a different FBO is warranted.

You can choose to fly 365 days, 350 days, 335 days or 320 days a year. The more premium travel days eliminated, the greater the cost savings. Jet Card members may also opt to fly on non-peak days for additional discounts. Click here to download our Jet Shares Premium Price Day options sheet.

For a guaranteed trip within the 48 contiguous states on non-Peak days, Jet Shares flight requests require eight hours advanced notice. Jet Card and Corporate Solutions flight requests require 12-hours advanced notice, except for departures before 10 a.m. local time, which must be booked before 6 p.m. local time the day prior. For Peak days, all flight requests require 24 hour notice from the start of the Peak day. International flights require at least 24-hours advanced notice for all customers. When a trip is requested with less than the minimum advanced notice, we do everything we can to accommodate our customers. To modify or cancel an existing request, four hours advanced notice is required.

No, the only passengers that are on the aircraft for your scheduled trip are you and/or your guests.

Anyone can use your contract but only with permission from the principal or authorized scheduler.

All flights come stocked with a variety of snacks and beverages (water, sodas, juices, beers, wine, liquors and mixes). However, if you have special requirements or requests, catering options will be customized to your specifications.

Flight times and stops differ depending on many variables such as distance and aircraft type. Our Customer Service Representatives can assist with any specific inquiries you have. Click here to view our interactive map.

You may fly whenever you want and as frequently as you need to, as long as the airport is open and scheduling permits it.

The billable time includes the actual flight time plus six minutes for takeoff and six minutes for landing.

CitationAir welcomes your family pets on-board the interior of the aircraft. However, for safety reasons, we do require that:

• All dogs traveling with you must be leashed at all times during your trip. If you wish, you may crate small dogs, but please remember that large crates cannot be accommodated in the interior of the aircraft.
• All cats traveling with you must be crated at all times during your trip.

Only those people specifically designated by you as authorized schedulers, along with your listed assistants, will be allowed to make reservations, make changes to an existing trip or discuss account information.

Our Fair Market Values use a number of industry sources to determine the true value of the share. This includes vRef and Aircraft Bluebook Price Digest, as well as the value of comparable aircraft recently sold, the number of aircraft available in the marketplace and the time to sale.

We accept payment in the form of check or wire transfer. Also, if you choose to finance, you can do so through the financial institution of your choice.

Our fleet is comprised exclusively of Cessna Citations, the world’s most popular business jets: the seven-passenger Bravo, the six-passenger CJ3, the nine-passenger XLS, and the nine-passenger Sovereign with coast-to coast capabilities.

While residual values are dependent on market factors, Cessna Citations have historically held their value better than any other manufacturer’s aircraft. Contact your Regional Sales Representative for more information on historical residual values.

Our aircraft are all equipped with private aft lavatories, telephone, data ports, 110V AC outlets, cabin flight information systems, and standard snacks and beverages. Full catering can be ordered upon request.

All of our aircraft undergo scheduled maintenance by the manufacturer at one of nine national Cessna Citation Service Centers.

Range depends on a number of factors, such as the number of passengers and baggage, weather conditions and routing from Air Traffic Control. Click here to view our range map or call 1-877-MY-CITATION (1-877-692-4828) to speak with a Regional Sales Representative who will help determine how well a given model will match your needs.

The average age of the fleet is 3.7 years old; we fly the youngest fleet in the industry.

We have a fleet of approximately 80 aircraft.

Our Cessna Citation fleet consists entirely of new aircraft, equipped with Traffic Alert and Collision Avoidance System (TCAS) and the Enhanced Ground Proximity Warning System (EGPWS).

Depending on the aircraft, we can take off on a runway as short as 3,600 feet. This enables us to fly into most airports.

Our Bravo aircraft may provide back-up support to our CJ3 fleet for our Jet Card and Corporate Solutions customers. This enables us to keep outside charter usage and thus, costs, down.

CitationAir has one of the highest standards for pilot qualifications in the aviation industry.

At CitationAir, safety is the foundation of everything we do. All flight crew members are captain qualified and Airline Transport Pilot certified, the highest FAA certification for pilots. Continuous service inspections are performed on all of our aircraft at least every ten days. Recurrent flight training happens every six months. We have no higher priority than safety.

All CitationAir pilots attend Flight Safety International twice yearly for recurrent simulator-based flight training. They must also participate in company recurrent training at our new training facility in Orlando, Florida and through our Learning Management System (LMS) software.

Periodic evaluation checks are conducted for pilots on the line from our Supervisory Airmen throughout the year.  We employ one Standards Captain for every five pilots and one Check Airman for every eight Captains in order to ensure strict adherence to company policy and procedure for the safe operation of our aircraft.  

CitationAir employs over 380 highly qualified pilots. Our average pilot has been employed for over 3.5 years. Captains are on average 43 years of age and have over 8,000 hours of flight experience. First Officers are on average 40 years of age and have over 8,000 hours of flight experience.

CitationAir has a defined Safety Management System or what is commonly called in the aviation industry an SMS. The CitationAir SMS is comprised of several main elements, defined below. The intent of an SMS is to pro-actively manage safety risks by providing internal safety management processes that continually evaluate risks and work to enhance safety.

Safety Policy – CitationAir has a defined safety policy that clearly outlines the expectations of all employees regarding their roles and responsibilities concerning safety. The number one value we train our employees on is that “safety is the foundation of everything we do.”

Safety Risk Management – A process that is used to actively access daily risks and verify that they are adequately controlled.  One of several elements is our participation in the FAA’s Aviation Safety Action Program or ASAP.  ASAP is a safety program in which CitationAir works as a team with the FAA to analyze safety risks and pro-actively evaluate potential safety trends. CitationAir also actively supports several internal, continuous safety improvement platforms such as a senior management safety team that meets monthly to review the company safety profile, as well as employee-driven safety improvement teams that are made up of representatives from each department.

Safety Assurance  - Safety assurance is made up of processes that are designed to ensure that internal controls and procedures meet or exceed CitationAir or regulatory requirements. For example, our maintenance department has a dedicated staff that provides quality assurance over all aircraft maintenance procedures.  In addition, we conduct scheduled internal safety evaluations of the company as well as safety evaluations of our outside charter vendors.

Safety Culture –  Talk to any employee at CitationAir and ask them what is most important to us.  The answer will be the safety of our customers and fellow colleagues.

With a minimum purchase of $100,000, your rates will be locked in for one full year. Our price is all-inclusive, with no international fees, no handling fees and no repositioning fees. You may add to your initial deposit maintaining the contract year’s rates, and any unused funds on your account are fully refundable after the first contract year.

The Jet Card allows you the flexibility of choosing from our fleet of Cessna Citations. Available aircraft for Jet Card customers are the six-passenger CJ3, the nine-passenger XLS and the nine-passenger Sovereign. On occasion, the seven-passenger Bravo may be used to back up our CJ3 fleet.

Call our sales office at 1-877-MY-CITATION (1-877-692-4828) or request information through our Contact Us page.

The previous Fleet Jet Card was priced the same for every customer no matter if they flew on Peak days or non-Peak days, with guaranteed access to our entire fleet.  With the new Jet Card product, customers have two (2) options:  purchase a Jet Card in a single aircraft with rates for our 355 non-Peak days a substantial savings vs. the competition, and have the ability to request upgrades, if available, or purchase a Jet Card with guaranteed access to our fleet and pay rates just 10% more than our Single Aircraft option non-Peak rates.  Both options also have access to Peak day flying on the 10 designated Peak days (which have been reduced from 15).

Most of our competitors do not offer price discounts for non-Peak travel.  Customers who fly on non-Peak days pay the same amount as customers who fly on Peak days.  Our new Jet Card significantly lowers non-Peak day hourly rates and increases flexibility with the single aircraft and fleet options.

No. The Jet Card is fully refundable after the first contract year. Before the end of the contract term, the remaining balance can be refunded minus a 10% transaction fee.

The minimum deposit required is $100,000 but if you wish to make a purchase above that, you may. You may also add to your initial deposit at the contract year’s rates, at any time.

Our Jet Card prices are all-inclusive, with no international fees, no handling fees and no repositioning fees. Hourly rates include fuel at $3.50/gallon with monthly adjustments made for changes in actual fuel costs that are above or below $3.50.

For guaranteed access to our entire fleet (our Fleet option), you pay just 10% more on all non-Peak rates. 

Purchasing our Jet Card with either the Single Aircraft or Fleet option guarantees you access to flying 365 days a year. Both options offer significantly lower hourly rates 355 days out of the year for flying non-Peak days. You will still have the ability to fly on our 10 Peak days, but because the demand for flights is so high on those days, you will pay a higher hourly rate for flying on Peak days.

Our Peak day pricing reflects current market rates.

Any unused funds on your Jet Card account are fully refundable after the first contract year. Refunds are available prior to the end of your contract for a transaction fee of 10% of the remaining balance. You may also choose to roll over any unused funds into a new Jet Card account, once your existing contract expires.

CitationAir has made it simple. There are no conversion ratios no matter what aircraft you fly. The hourly rate remains static for each aircraft. 

Our new Jet Card non-Peak rates are still higher than Jet Shares rates but have been significantly reduced, especially as compared to Marquis Jet. These slightly higher rates are offset by the no-risk, flexible, $100,000 commitment.

Current CitationAir Jet Card customers are able to convert their old Jet Card account to a new Jet Card at any time, but you may not have two active Jet Cards at once. Your unused balance from your previous Jet Card can be rolled-over at anytime with no penalty. You may contact your Sales Representative to set up a new account and transfer any remaining funds.

If you purchase a Jet Card with the Single Aircraft option you are guaranteed that aircraft at a minimum. If you request a different aircraft, we will do all possible to secure that aircraft type for you but we will not be able to guarantee it. Therefore, access to these other aircraft types will be on an as available basis. That said, you can guarantee access to our entire fleet by purchasing our Jet Card with the Fleet option, with non-Peak hourly rates that are just 10% more than our Single Aircraft option for all flights.

We are continually looking to innovate and drive overall value to our customers. We listened to our customers and researched our cost drivers, and came to the conclusion that pricing all 365 days of the year the same was supporting Peak travel costs at the expense of non-Peak travelers.

We overcame this obstacle by pricing the 355 non-Peak days at rates significantly lower than the competition, while charging market rates for the 10 Peak days. The philosophy is simple: you pay for what you fly. With this product, customers pay less on 97.3% of the days of the year, and CitationAir is better able to manage Peak day travel, thereby reducing the need for charter as well as operational costs associated with charter. Ultimately, these efficiencies provide more value and consistent service to the customer.

Jet Shares simplifies fractional ownership by incorporating all operating expenses into twelve monthly payments, or one annual payment at a further discount, regardless of where you fly.  There are no repositioning fees or hidden costs of any kind.  Additionally, you can save tens of thousands of dollars by choosing to fly on non-peak days. 

With a fractional share, you gain access to an entire fleet and have the ability to upgrade or downgrade to larger or smaller aircraft when available. You have no management concerns as a fractional owner. You simply put in your request for an aircraft when you need to fly and our program takes care of the rest.

While there are many reputable charter companies, the advantage of fractional ownership is that you know who is maintaining your aircraft and training your pilots. Additionally, charter often involves "positioning" costs and cannot always provide the aircraft you want, when you want it.

The smallest share size you can purchase is a 1/16th share, which is equivalent to 50 annual occupied flight hours.

Jet Shares fractional ownership has two cost components: The initial purchase price and one all-inclusive operating cost that covers all charges and fees. There are no repositioning fees or hidden costs. The cost can be split into monthly payments, or paid upfront annually at a discount. Click here to download the Jet Shares brochure.

We do not charge a premium for 1/16th shares as some fractional programs do. The purchase price, management fees and hourly rates increase on a linear scale that is directly proportional to the share size.

CitationAir's Jet Management program offers Citation aircraft buyers a unique opportunity to have their aircraft managed and maintained under the rigorous service and safety standards for which CitationAir is known.

CitationAir's maintenance team, along with Cessna Service Center personnel, manages all aspects of maintaining your aircraft in accordance with Cessna’s approved program.

Jet Managment customers have access to CitationAir’s entire fleet at any time whether the aircraft is in scheduled or unscheduled maintenance. CitationAir will provide a substitute aircraft of the same model type.

CitationAir will guarantee the use of the aircraft in order to support and backup our fleet, making the aircraft available to our Jet Shares and Jet Card customers when not in use. In doing so, we generate meaningful revenue for our Jet Management aircraft owners, which offsets the cost of ownership.

Simultaneous Usage – Customers can arrange to use multiple aircraft at the same time.
Guaranteed Availability – If your own aircraft is undergoing scheduled maintenance, CitationAir will provide a substitute aircraft of the same model type.
Upgrades and Downgrades – Jet Management allows you to match the right aircraft to your needs. Save fuel costs on short flights by arranging for smaller aircraft or elect to upgrade to the comfort of the spacious Sovereign for longer trips.

Available aircraft for Jet Management customers are the six-passenger CJ3, the nine-passenger XLS and the nine-passenger Sovereign.

Corporate Solutions was founded on the principle of working consultatively with our corporate customers to deliver flexible, customized travel solutions based on specific and often complex needs. Working closely with our corporate customers and their flight departments, our goal is to help create operational efficiencies, remove overhead costs and deliver a value proposition that is consistent with the company’s expectations.

CitationAir currently has a Supplemental Lift program in place, which gives companies access to our entire fleet of Citation aircraft without the financial commitment required by traditional programs.

Our customers enjoy guaranteed access to the entire CitationAir fleet when and where they need it, with no long-term commitment and no capital costs. The program includes all-inclusive, one-way pricing, with discounted rates that are significantly less than CitationAir’s list prices.

The Supplemental Lift program allows you the flexibility of choosing from our fleet of Cessna Citations. Available aircraft for Supplemental Lift customers are the six-passenger CJ3, the nine-passenger XLS and the nine-passenger Sovereign. On occasion, the seven-passenger Bravo may be used to back up our CJ3 fleet.