FREQUENTLY ASKED QUESTIONS

CitationAir is a wholly owned subsidiary of Cessna Aircraft Company, a leader in the aviation industry for over 80 years. Cessna Aircraft Company is a wholly owned subsidiary of Textron, Inc. (TXT).

Our corporate headquarters is located in Greenwich CT, just a few miles from the Westchester County Airport (HPN). We also have several additional locations throughout the United States.

Our customers can fly whenever they want.  We do not have blackout days.

Our Customer Service team is available 24 hours a day, seven days a week, 365 days a year. You may also fly whenever you want, as long as the airport is open and scheduling permits it.

CitationAir welcomes your family pets on-board the interior of the aircraft. However, for safety reasons, we do require that:

• All dogs traveling with you must be leashed at all times during your trip. If you wish, you may crate small dogs, but please remember that large crates cannot be accommodated in the interior of the aircraft.
• All cats traveling with you must be crated at all times during your trip.

You may fly whenever you want and as frequently as you need to, as long as the airport is open and scheduling permits it.

In an effort to determine if we are receiving the best discounts on jet fuel, CitationAir continuously monitors our prices compared to several market benchmarks. The benchmarks are “Platts” (raw cost of Jet Fuel with no markups) coming into 9 different regions throughout the United States.  The other benchmark is the nationwide BCA “average retail” Jet Fuel price.  Analysis of these numbers helps to indicate which FBO’s require renegotiated prices or if a change to a different FBO is warranted.

No, the only passengers that are on the aircraft for your scheduled trip are you and/or your guests.

We fly throughout the United States, Canada, Mexico, Central America and the Caribbean.  Other destinations are available. Please call us for more information.

Our fleet is comprised exclusively of Cessna Citations, the world’s most popular business jets: the six-passenger CJ3, the nine-passenger XLS, the nine-passenger Sovereign, and the eight-passenger X, the fastest business jet in the world.

Our aircraft are all equipped with private aft lavatories, telephone, data ports, 110V AC outlets, cabin flight information systems, and standard snacks and beverages. Full catering can be ordered upon request.

Range depends on a number of factors, such as the number of passengers and baggage, weather conditions and routing from Air Traffic Control. Click here to view our range map.

All of our aircraft undergo scheduled maintenance by the manufacturer at one of nine national Cessna Citation Service Centers.

Our Cessna Citation fleet consists entirely of new aircraft, equipped with Traffic Alert and Collision Avoidance System (TCAS) and the Enhanced Ground Proximity Warning System (EGPWS).

Depending on the aircraft, we can take off on a runway as short as 3,600 feet. This enables us to fly into most airports.

We have a fleet of approximately 65 aircraft.

CitationAir has a defined Safety Management System or what is commonly called in the aviation industry an SMS. The CitationAir SMS is comprised of several main elements, defined below. The intent of an SMS is to pro-actively manage safety risks by providing internal safety management processes that continually evaluate risks and work to enhance safety.

Safety Policy – CitationAir has a defined safety policy that clearly outlines the expectations of all employees regarding their roles and responsibilities concerning safety. The number one value we train our employees on is that “safety is the foundation of everything we do.”

Safety Risk Management – A process that is used to actively access daily risks and verify that they are adequately controlled.  One of several elements is our participation in the FAA’s Aviation Safety Action Program or ASAP.  ASAP is a safety program in which CitationAir works as a team with the FAA to analyze safety risks and pro-actively evaluate potential safety trends. CitationAir also actively supports several internal, continuous safety improvement platforms such as a senior management safety team that meets monthly to review the company safety profile, as well as employee-driven safety improvement teams that are made up of representatives from each department.

Safety Assurance  - Safety assurance is made up of processes that are designed to ensure that internal controls and procedures meet or exceed CitationAir or regulatory requirements. For example, our maintenance department has a dedicated staff that provides quality assurance over all aircraft maintenance procedures.  In addition, we conduct scheduled internal safety evaluations of the company as well as safety evaluations of our outside charter vendors.

Safety Culture –  Talk to any employee at CitationAir and ask them what is most important to us.  The answer will be the safety of our customers and fellow colleagues.

CitationAir has one of the highest standards for pilot qualifications in the aviation industry.

At CitationAir, safety is the foundation of everything we do. All flight crew members are full-time CitationAir employees and are captain qualified and Airline Transport Pilot certified–the highest FAA certification for pilots. Continuous service inspections are performed on all of our aircraft at least every ten days. Recurrent flight training happens every six months. We have no higher priority than safety.

All CitationAir pilots attend Flight Safety International twice yearly for recurrent simulator-based flight training. They must also participate in company recurrent training at our new training facility in Orlando, Florida and through our Learning Management System (LMS) software.

Periodic evaluation checks are conducted for pilots on the line from our Supervisory Airmen throughout the year.  We employ one Standards Captain for every five pilots and one Check Airman for every eight Captains in order to ensure strict adherence to company policy and procedure for the safe operation of our aircraft.  

We accept payment in the form of check, wire transfer or direct debit. A credit card may be used when making an initial deposit for Jet Charter flights or paying for a ‘short notice’ flight – booked within two business days of departure.

Frequent travelers are encouraged to maintain funds on account for easy payment of their trips.

Jet Charter offers charter services with no commitment and no minimum requirements. It provides access to our select fleet of Cessna Citation business jets, our high standards for safety and service and our award-winning Yellow Tie® service.

Call 1.855.MY.JET.CHARTER or e-mail your request to jetcharter@citationair.com. A Charter Sales Representative will respond promptly.

Booking a Jet Charter flight is a simple, three-step process.

1. Receive your quote.   
2. Confirm your acceptance of the quote and provide full payment or a 15% deposit within 48 hours. If you choose to confirm your trip with a 15% deposit, the balance must be paid in full at least two business days prior to departure. Bookings made within two business days of departure require full payment at time of booking.
3. Receive your itinerary confirmation.

CitationAir's Jet Management program offers Citation aircraft owners a unique opportunity to have their aircraft managed and maintained under the rigorous service and safety standards for which CitationAir is known – all supported by Cessna Aircraft Company, the same people who design, build and maintain the world’s most popular business jets.

As part of the Jet Management program, you will enjoy the peace of mind knowing that all maintenance is being coordinated by CitationAir’s highly qualified maintenance controllers.  All scheduled maintenance for your aircraft will be coordinated through the Cessna Citation Service Center and all unscheduled maintenance will be completed to the meticulous standards required by CitationAir.

Jet Management customers have access to CitationAir’s fleet of private jets through the Jet Charter program, allowing the use of multiple aircraft simultaneously.

CitationAir will operate your aircraft in our Jet Charter program when it is available.  In doing so, we generate meaningful revenue for Jet Management aircraft owners, offsetting the cost of ownership

Corporate Solutions is a customized product designed for high volume customers with at least 50 hours of flying annually.  Corporate Solutions provides access to our entire fleet of Citation aircraft without the financial commitment required by traditional programs.
 

The Corporate Solutions program allows you the flexibility of choosing from our fleet of Cessna Citations. Available aircraft include the six-passenger CJ3, the nine-passenger XLS, the nine-passenger Sovereign and the eight-passenger X.