Become familiar with all of the PrivateConnect™ program details to see just how seamless your flight experience will be.
PrivateConnect is an exclusive business jet charter program offered to British Airways™ customers by CitationAir by Cessna™. All PrivateConnect trips and inquires be will be managed by CitationAir.
The detailed personal information we ask you to provide to CitationAir for your confidential profile allows CitationAir to give you the best possible service every time you fly.
We will ask you to designate:
- The contact phone numbers - home, cell phone and vacation home
- Addresses – billing, home and e-mail addresses of the registered PrivateConnect customer
- The names and contact numbers of those you wish to be Authorized Schedulers - the individuals who will be permitted to schedule flights on your behalf
- A credit card on file - for additional charges such as catering or additional ground transportation. Your card may be used to pay for your trip purchases as well. We reserve the right to charge this card in the event of nonpayment.
To update your personal information, you may call us at US: 001.877.675.6480 / UK: 0808.234.9810 or email us at email@example.com.
You can view available flights online from a 28-day rolling calendar. Available times are designated by white cells; please call Customer Service for availability within the grey cells.
When you are ready to book, contact the CitationAir Customer Service team 24 hours a day/7 days a week at US: 001.877.675.6480 / UK: 0808.234.9810 with all trip requests.
A member of the CitationAir Customer Service team will assist you in determining which aircraft best suits your needs based on the number of passengers, baggage, fuel load, distance and anticipated winds and weather.
At the time of booking, we will ask for the following information:
- Day, date and time of your desired departure
- Day, date and time of British Airways flight that you are arriving from or departing on (if applicable)
- Departure and arrival airports for your PrivateConnect flight
- Full legal names and weights of all passengers on your flight
- Amount of baggage you will be bringing aboard
- Any special catering requests
- Ground transportation needs
- Credit Card Authorization form
- For international flights, US Customs and Border Protection (CBP) will require the following for all passengers:
- Date of Birth
- Country of Residence
- Country of Citizenship
- Passport Number
- Passport Country of Issuance
- Passport Expiration Date
- For all US Citizens and legal permanent residents: full home address (Street address, City, State and Zip)
- For foreign nationals:
- Address where you are staying while in the US
- Copy of current Passport and Visa must be faxed to the Customer Service confidential fax line at 001.203.861.9098
Once your trip is accepted, your flight is guaranteed and you will receive an itinerary with your trip details. CitationAir can fax, mail or e-mail your itinerary to you.
The day prior to your flight, CitationAir Customer Service will call you to review your flight details, provide a tail number and confirm your trip.
We ask that you arrive approximately 15 minutes prior to scheduled departure to ensure an on-time departure. All adult passengers must present an official government-issued photo ID prior to boarding the CitationAir aircraft.
CitationAir will track all British Airways flights that we are made aware of that you are arriving from or transferring to. If you are arriving from a British Airways flight which is delayed, CitationAir will wait for the delayed flight at no additional charge. CitationAir is not responsible for delayed or cancelled CitationAir flights which are due to safety or regulatory considerations (including, but not limited to, weather, ATC, mechanical reasons or unanticipated crew duty/rest issues), but we will do our best to accommodate recovery options. If the CitationAir flight is delayed or cancelled for any reason other than safety or regulatory considerations and as a result a customer misses their connecting British Airways flight or is delayed on their point-to-point flight, CitationAir will notify you of your rebooking options and possible hotel accommodation options. CitationAir’s liability hereunder shall be limited to paying the British Airways ticket change fee not to exceed $250.00 and to arrange hotel accommodations.
To cancel or delay a trip, eight hours notice is required for domestic flights and 24 hours notice is required for international flights. If you cancel outside of these time parameters, a penalty fee will be charged to your credit card on file. See below for the penalty fee that is associated with each aircraft category:
Each aircraft type has a maximum payload or weight that it can carry, including fuel, passengers and two crew members. Below is the maximum passenger and baggage load for each aircraft category and the typical weights of common baggage:
Common Baggage Weights:
- 30 lbs. Soft-sided bag
- 30 lbs. Golf Clubs/Equipment
- 60 lbs. PGA Tour Golf Bag/Equipment
- 15 lbs. Laptop Computer
- 20 lbs. Briefcase
- 30 lbs. Baby Stroller
- 30 lbs. Portable Crib
- 25 lbs. Infant/Child Seat
- 30 lbs. Skis/Ski Equipment
Please note: CitationAir’s baggage allowance may differ from British Airways. If you have a flight scheduled with British Airways, please check with them directly for their baggage allowance policies.
Your PrivateConnect booking will include car transportation from your British Airways flight (post-customs and baggage claim) to your CitationAir flight or vice-versa. The cost of each trip will be determined by the aircraft selected and the length of the trip. Exact cost of the trip will be determined at the time of booking. A general cost structure is below.
Estimated all-inclusive occupied hourly rates* by aircraft are as follows:
CJ3 - $6,464/hour; XLS - $8,983/hour; Sovereign - $10,874/hour
Your PrivateConnect rate includes:
- Cost of the trip
- All fuel
- Federal excise & segment taxes
- Property, landing and other taxes
- Transportation from aircraft to aircraft
- International fees for flights outside the United States
- Onboard snacks and beverages
Payment options include direct debit, wire transfer, Visa, MasterCard and American Express.
*Rates are subject to change. All PrivateConnect flights are subject to a one hour minimum. Flights under an hour will be subject to the minimum charge.
I hereby certify that I am not a Foreign Official under the Foreign Corrupt Practices Act (FCPA) as defined by the following: A “Foreign Official” is an officer or employee of a non-U.S. government or any government agency or Government Instrumentality, or any person acting in an official capacity for or on behalf of a non-U.S. government or its agency or instrumentality. It also includes any officer or employee of a public international organization such as the United Nations or The World Bank, or any person acting in an official capacity for or on behalf of any such public international organization. Foreign officials include anyone acting in an official capacity for a non-U.S. national, regional or local government or government agency, or of a non-U.S. government owned or controlled company or similar entity, including all employees, officers and directors of such companies. If a non-U.S. government owns all or part of a company, or otherwise controls the company, all employees and agents of that company and the company are treated as Officials for the purpose of this Certification.
Through our alliance with TerraPass, you have the option to offset your carbon dioxide emissions from flying. The cost of your trip’s offset will be calculated by the aircraft type and length of trip. The hourly rates are as follows: CJ3-$40.81, XLS-$47.09, Sovereign-$56.51.
To participate in the PrivateConnect carbon offset program, fill out and return the TerraPass form that is sent with the itinerary for all PrivateConnect trips.
TerraPass is a leading retailer of carbon offsets and consumer energy efficiency products. TerraPass’s carbon offsets have funded reductions of over 1 billion pounds of carbon dioxide emissions, the primary cause of climate change. TerraPass works with clean energy and carbon emissions reduction projects throughout the U.S., including wind power, farm power, and landfill gas capture.
A map of our service area can be viewed by clicking here. Please note that trips point-to-point outside the 48 contiguous states are not available.